Frequently asked questions

Where do you ship?

We ship to Australian addresses only. Shipping is free on orders over A$59. Under A$59, the shipping cost is shown at checkout before you pay.

How long will delivery take?

The Backseat Lounge ships from our Australian warehouse and usually arrives in 2 to 8 business days. Our other products ship from our partner warehouse and usually arrive in 7 to 12 business days. These are estimates, not guarantees, and items in one order may arrive in separate parcels. See shipping & delivery for details.

How do I track my order?

We email your tracking link as soon as it's available. Can't find it? Email hello@settleandsniff.com with your order number.

Will it fit my car or my dog?

Check the fit & size guide for measurements. Still unsure? Email us your car model or your dog's back length and we'll tell you honestly.

What's in the Sand-Free Ride Home Kit?

The Beach Boot Liner, the Post-Swim Snuggler and the Paw Scrub Cup, plus a free Thirst Aid Bowl. The kit saving and your free bowl apply automatically in the cart.

What about the bundles?

The Complete Clean Car Setup is the Backseat Lounge plus the Beach Boot Liner, with A$20 off the Lounge and a free bowl. The Ultimate Stress-Free Beach Bundle adds the whole Sand-Free Ride Home Kit on top. Every saving applies automatically in the cart.

How do I get the free Thirst Aid Bowl?

Orders over A$99 get a free Thirst Aid Bowl, added to your cart automatically. That includes every Backseat Lounge.

Is the Backseat Lounge a restraint?

No. It protects your seats and gives your dog more room, but it does not restrain your dog. Always use a car harness and tether.

How do I clean my gear?

Follow the care instructions supplied with each product.

Can I return an item?

Yes. Unused items can be returned within 30 days of delivery for a change of mind. Your rights under Australian Consumer Law always apply. See our returns policy.