Shipping policy

Last updated: 27 September 2026

Australian orders

We deliver to Australian addresses. Available delivery options and any shipping charge are shown before payment. Orders over A$59 ship free within Australia. Please check your address, apartment number and contact details carefully.

How orders travel

The Backseat Lounge ships from an Australian warehouse and usually arrives in 2 to 6 business days. Our other products are dispatched by our overseas fulfilment partners and usually arrive in 2 to 8 business days. Each product page shows its own estimate. Estimates are not guaranteed arrival dates. Customs checks, public holidays, weather and carrier disruptions can cause delays.

When tracking is available, we send it by email after dispatch. Items in an order may travel separately. If your parcel is delayed or tracking is unclear, contact hello@settleandsniff.com with your order number so we can investigate.

Import charges

If a delivery is supplied on a duties-unpaid basis, customs or the carrier may request applicable import charges from the recipient. Any known delivery conditions will be disclosed before purchase. We do not promise that every shipment is exempt from import charges.

Problems with delivery

Let us know promptly about an incorrect address, missing parcel or damage. We remain your point of contact for your order. Nothing in this policy removes rights you have under Australian Consumer Law.