Privacy policy
Last updated: 26 September 2026
This privacy policy explains how Settle & Sniff handles your personal information. Settle & Sniff is an online store operated by Kaylan von Papen, a sole trader based in Queensland, Australia (ABN 20 602 197 525). We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
What we collect
- Contact and delivery details: your name, email address, phone number and delivery address.
- Order details: what you buy, order history, returns and messages you send us.
- Payment information: payments are processed by Shopify and its payment partners. We do not see or store your full card details.
- Marketing preferences: whether you have signed up to our emails.
- Website and device information: pages viewed, browser and device type, and approximate location, collected through cookies and similar tools.
Why we collect it
- To take payment for, pack, ship and track your order.
- To answer your questions and handle returns, refunds and warranty claims.
- To send you marketing emails if you have signed up. You can unsubscribe at any time using the link in any email.
- To run, secure and improve our website, and to prevent fraud.
- To meet our legal obligations, including tax and consumer law record keeping.
Who we share it with
We only share what each service needs to do its job:
- Shopify, which hosts our store and processes payments.
- CJdropshipping, our fulfilment partner, which receives your name, delivery address, phone number and order details so it can pack and send your order.
- Couriers and postal services, which deliver your parcel.
- Klaviyo, which sends our emails if you have signed up or started a checkout.
- Advertising and analytics services such as Meta, TikTok and Google, if we run ads or measure site visits, as permitted by your browser and cookie settings.
- AliExpress sellers, through the DSers app, which receive your name, delivery address, phone number and order details so they can pack and send your order.
We do not sell your personal information.
Overseas disclosure
Some of these providers store or process information outside Australia, including in the United States, Canada and China. CJdropshipping and our AliExpress sellers are based in China and ship orders from there.
Cookies
Our website uses cookies to keep your cart working, remember preferences and understand how the site is used. You can block or delete cookies in your browser settings, but parts of the store may not work properly.
Keeping your information secure
We use reputable platforms with security safeguards and limit access to your information. No online service is completely secure, so please contact us straight away if you think your information has been misused.
Access, correction and complaints
You can ask to access or correct the personal information we hold about you by emailing hello@settleandsniff.com. We will respond within 30 days. If you have a privacy complaint, please email us first, and we will try to resolve it. If you are not satisfied, you can contact the Office of the Australian Information Commissioner at www.oaic.gov.au.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed.
Contact
Email hello@settleandsniff.com.