Refund policy

Last updated: 15 September 2026

Something not right?

Contact hello@settleandsniff.com with your order number and a description of the issue. Photos can help us assess damage or an incorrect item. Please contact us before posting anything so we can provide the correct return instructions.

Faulty, damaged or incorrectly supplied goods

Your Australian Consumer Law rights apply independently of our change-of-mind policy. If there is a major failure, you may choose a refund or replacement. For other failures, we will arrange an appropriate remedy within a reasonable time. Other statutory rights, including compensation where applicable, are not excluded.

We will cover reasonable return costs when a product is confirmed faulty or incorrectly supplied. Contact us promptly when something is wrong; the 30-day change-of-mind window does not limit your statutory rights.

Change of mind

You may request a return within 30 days after delivery for an unused, unwashed item in its original packaging and resalable condition. For hygiene reasons, we do not accept change-of-mind returns for items used with food or by a pet. This does not affect remedies for faulty products. For change-of-mind returns you pay return postage, and original delivery charges are not refunded.

Refunds and cancellations

Approved refunds are issued to the original payment method. Your bank may take additional time to display the credit. Contact us as soon as possible to request cancellation; once fulfilment has begun, we may need to process a return instead. Do not send returns to a supplier or the address on the parcel without our instructions.